Privacy Notice

Privacy Notice

1. Introduction

At Lush, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, share, and protect your information when you visit our website, mobile apps, stores, or use our products and services.

By using our services, you agree to the collection and use of information as described in this notice.

2. Information We Collect

We only collect information that is necessary to provide our services to you. This may include:

Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details

Order & Payment Information

  • Purchase history

  • Payment transaction details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

Marketing Preferences

  • Your communication preferences

  • Survey responses and feedback

In certain cases, additional health information may be collected when you receive spa services, with your consent.

3. How We Collect Information

We collect information when you:

  • Place an order

  • Create an account

  • Subscribe to marketing communications

  • Contact customer support

  • Participate in surveys, promotions, or events

  • Interact with our website through cookies and similar technologies

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing communications (if you opt in)

  • Prevent fraud and maintain website security

  • Comply with legal obligations

We do not sell your personal information.

5. Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • IT and website support providers

  • Marketing service providers

These partners are only allowed to use your information to provide services on our behalf.

We may also share information when required by law or to protect our customers, employees, or business.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You can manage cookie preferences through your browser settings. For more information, please review our Cookie Policy.

7. Data Security

We use industry-standard security measures to protect your information, including encryption, secure payment processing, and restricted access to personal data.

8. How Long We Keep Your Information

We keep your personal information only as long as necessary to provide services, comply with legal requirements, and maintain business records.

When information is no longer needed, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

  • Request information about how your data is used

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request details about personal information collected and the right to request deletion.

To exercise your rights, please contact us using the information below.

10. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Contact Us

If you have questions about this Privacy Notice or your personal information, please contact:

Customer Care / Privacy Team
Email: wecare@lush.com
Phone: 1-888-733-5874